BMW Concord Collision Center

Contacts

Address:
1321 Galaxy Way b, Concord, CA 94520
Get directions

Website:
bmwconcordcollision.com

Phone number:
+1 925-682-3577

Categories:
Establishment   Car repair   Car dealer  

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Reviews about BMW Concord Collision Center

• Maria Fucito

  Sep, 04 2018
  ★ ☆ ☆ ☆ ☆
  I brought my 2002 BMW to this facility after someone hit me from behind while I was at a stop sign. This car is my baby and I wanted to best service for it. The person who hit me was not insured, so my Insurance company Travelers said they would help me. BMW originally quoted approximately $4500.00. My Insurance company agreed on the price and I brought my car to them Monday morning November 28, 2016. At this point I believed my car was being repaired. I received a phone call from my Insurance company Monday December 5, 2016 stating BMW raised the price to over $7,000. and the car needed to be totaled. I was in shock since the damage was to the back bumper and the trunk was out of alignment, certainly not enough damage to total the car. I informed my Insurance company I did not want it totaled and would take it elsewhere. I contacted BMW and spoke with Renzo. Renzo stated they had someone ready to pick it up. I explained I did not want the car totaled. Renzo stated it would take a while to place the trunk and bumper back on the car. I asked him to let me know when it would be ready and he said by Wednesday December 7th. I then was informed by my Insurance company BMW was going to charge me $250.00 per day for storage. I really lost it then, as the entire first week I thought my car was being repaired, so why would I need to pay for storage? I finally got that resolved by their Manager, but my car was not ready as promised. They did provide me with a loaner which I appreciated, but I really wanted my car back. I finally picked it up Friday December 9th. Meanwhile, my Insurance company paid them $3291.14. and the check was cashed. Travelers Insurance is waiting for the check to be returned, so I can be reimbursed and have my car fixed. Travel's Insurance and I have been trying to follow up with BMW Collision, but no one is responding. I would never use their service again nor would I recommend them to anyone.

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